Shipping & Returns

Shipping

All our Wigs and Toppers are express shipped with tracking and insurance due to their value via Australia Post with signature on delivery.

International orders will be shipped by courier with tracking, these details will be forwarded to you once the piece has been collected by the courier company.

Crown Hair Couture take no responsibility or provide reimbursement for packages which are lost, stolen or damaged.

Returns

We hope you absolutely love your piece when you receive it,

If this is your first piece, we recommend giving yourself some time to get used to your new hair. In the beginning, it can be quite the adjustment having all this extra hair. This is normal for it to feel foreign. A piece of advice we give our clients is initially when you start to wear your piece wear her somewhere you are unlikely to 'bump' into anyone you know and build your confidence. Having the piece professionally cut and shaped can also assist in the piece feeling more like you!

If for whatever reason your piece is the wrong colour, cap size or length you can contact us at info@crownhaircouture.com within 48 hours of receiving your Wig or Topper and we can arrange an exchange as long as your piece has not been worn or altered in any way. If you do need to return your piece to us the tracked, insured shipping costs with signature on delivery are at your expense.

We ask that you return your item within 7 working days of receiving your order along and we can start this process for you. Once the item has been received we will contact you within 2 business days to arrange your exchange or issue your with a Crown Credit Note.

Please choose carefully, and take your time when purchasing your piece. If an item has been purchased in the salon, and worn out of the salon, unfortunately we cannot exchange due to hygiene reasons as the product is deemed to be worn - and cannot be returned for change of mind.

Please be aware if you choose to customise your Topper or Wig it cannot be returned or exchanged for any reason as it has been bespoke coloured to your specifications.

Custom Orders

All custom order sales are final sale. This is due to the piece being ordered specifically for you and your preferences and cannot be returned for change of mind.

Please make sure that you choose carefully when selecting your custom item.

Please contact us directly if you would like assistance in placing your order. Crown Hair Couture unfortunately will not be responsible for wrong measurements, incorrect sizing and or colour selections made. All custom orders require a 50% deposit at the time of order placement in salon and the balance is due upon collection. Online orders are paid in full. If you need to amend your custom order we need to be contacted within 48 hours to do so.

Faulty Pieces

All our pieces are extensively quality controlled before they are placed on our website for you to purchase, meaning it is very rare for any of our pieces to come back to us due to being faulty. If however you do find your piece has any kind of fault we will most likely need to return it to our supplier for testing to determine the cause. In the very unlikely event it is a manufacturing fault of any kind our supplier will replace the piece for you.

Restocking Fee

We do not charge any restocking fees for items returned to us, the piece however does need to be returned to us in its original condition, un worn and with all original packaging in tact. If your piece does not meet these criteria no exchange or refund can be made. When a new piece is selected however the shipping and insurance costs will be passed on to you.